Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of SmartBiashara ERP ("the Service", "SmartBiashara", "we", "us"), a Software-as-a-Service (SaaS) point-of-sale and business management platform operated by Primezone Solutions Ltd, a company registered in the United Republic of Tanzania ("the Provider").

By creating an account, subscribing to any plan (including the Free Package trial), clicking "I agree", or otherwise using SmartBiashara, you ("the Customer", "you", "your") agree to be legally bound by these Terms. If you do not agree, do not use the Service.

These Terms apply to all businesses, business owners, employees, agents, and end-users accessing the Service through your account.

2. Description of the Service

SmartBiashara ERP provides online point-of-sale (POS), inventory management, accounting, customer relationship management (CRM), human resources & payroll, manufacturing, hotel management, repair management, e-commerce (WooCommerce) integration, and related business management tools delivered as a cloud-hosted subscription service.

The Service is designed primarily for small and medium businesses operating in the United Republic of Tanzania and the East African Community. Default reporting currency is the Tanzanian Shilling (TZS).

3. Account Registration

To use SmartBiashara, you must register a business account. You agree to:

• Provide accurate, current, and complete business information
• Maintain and promptly update your account information
• Maintain the security of your password and credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use at support@smartbiashara.com

Each registered business is a separate tenant. You may register additional business locations (up to the limit of your subscription plan) within the same account.

4. Subscription Plans & Billing

4.1 Plans

SmartBiashara offers multiple subscription tiers: Free Package (trial), Starter, Basic, Standard, Enterprise Monthly, Enterprise Yearly, and Enterprise Pro. Plan features and limits (locations, users, products, monthly invoices, included modules) are described on the Pricing page and are incorporated into these Terms by reference.

4.2 Pricing & Caps

Subscription prices are quoted in Tanzanian Shillings (TZS) and are exclusive of applicable taxes (VAT, service levy) unless stated otherwise. Plan limits are enforced at the database level. The Enterprise Monthly and Enterprise Yearly plans include up to 50 business locations and up to 100 users; for truly unlimited locations, users, and WooCommerce stores, see the Enterprise Pro plan.

4.3 Free Package (Trial)

The Free Package is offered as a complimentary trial period. During the trial you receive access to all standard modules. We may at our discretion convert, limit, or terminate trial accounts after notice. No payment is required for the Free Package.

4.4 Payment Methods

Paid subscriptions can be purchased through any of the following payment channels:

• Mobile money — M-Pesa (Vodacom), Tigo Pesa (Tigo), Airtel Money, Halopesa
• Bank transfer to our designated Primezone Solutions Ltd account (offline/manual)
• Card payments via PesaPal (where available)
• International cards via Flutterwave (USD)

All payments are processed in TZS unless explicitly stated. Any bank or mobile-money operator fees are the Customer's responsibility.

4.5 Auto-Renewal

Monthly and yearly subscriptions auto-renew at the end of each billing cycle unless cancelled before the renewal date. You authorise us (or our payment processor) to charge your selected payment method for the renewal fee.

4.6 Price Changes

We may change subscription prices with at least 30 days' notice by email. Price changes take effect at the next renewal cycle. Continued use after the change indicates acceptance.

5. Refunds & Cancellations

See our full Refund & Cancellation Policy. In summary:

• 14-day money-back guarantee on first-time paid subscriptions (TZS-equivalent refund to original payment method)
• Pro-rata refunds on annual plans when cancelled within 30 days of renewal
• No refunds on monthly plans after the first 14 days, except where required by law
• Free Package cancellations are effective immediately

6. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of Tanzanian law
• Process fraudulent, stolen, or unauthorised payments through SmartBiashara
• Use the Service to sell prohibited items (counterfeit goods, narcotics, weapons, unlicensed financial services)
• Attempt to gain unauthorised access to other tenants' data or to the underlying infrastructure
• Reverse-engineer, decompile, or attempt to extract source code from the Service
• Upload malicious code, viruses, or content designed to disrupt the Service
• Resell, sublicense, or white-label the Service without our written permission
• Use the Service to harass, defame, or harm other users or third parties
• Circumvent usage limits (locations, users, products, invoices) applicable to your plan

7. Data & Content Ownership

7.1 Your Data

You retain full ownership of all business data you upload to SmartBiashara — sales records, customer information, inventory items, employee records, financial transactions, and any other content ("Customer Data"). We act only as a data processor on your behalf.

7.2 License to Operate the Service

You grant us a limited, non-exclusive licence to host, store, process, transmit, and display Customer Data solely as necessary to operate and improve the Service, provide support, and comply with legal obligations.

7.3 Aggregated Analytics

We may use de-identified, aggregated data (e.g., "1,200 invoices were issued by all users in July 2026") for analytics, benchmarking, and product improvement. Such data cannot identify you or your customers.

7.4 Data Export & Deletion

You may export your Customer Data at any time through the in-app export tools or by written request. Upon account termination, we will retain your data for 60 days then permanently delete it, except where retention is required by law (e.g., TRA tax records: 5 years).

8. Service Availability & Support

We target 99% monthly uptime, excluding scheduled maintenance and force-majeure events. We provide customer support via:

• WhatsApp: +255 749 900 050 (Mon–Sat, 8am–8pm EAT)
• Email: support@smartbiashara.com
• Phone support on Standard, Enterprise, and Enterprise Pro plans

We do not guarantee uninterrupted, error-free, or secure operation. We will use commercially reasonable efforts to maintain the Service and respond to support requests.

9. Intellectual Property

The Service, including its software, design, trademarks, logos, and documentation, is owned by Primezone Solutions Ltd and protected by Tanzanian and international intellectual-property laws. You may not copy, modify, distribute, or create derivative works without our written permission, except as expressly permitted by these Terms.

The "SmartBiashara" name and logo are trademarks of Primezone Solutions Ltd.

10. Third-Party Integrations

SmartBiashara integrates with third-party services including M-Pesa, Tigo Pesa, Airtel Money, Halopesa, PesaPal, Flutterwave, WooCommerce, and others. We are not responsible for the availability, accuracy, or policies of these third-party services. Your use of them is governed by their own terms.

11. Termination

By you: You may cancel your subscription at any time through your account settings or by emailing support@smartbiashara.com. Cancellation takes effect at the end of your current billing cycle for paid plans, and immediately for the Free Package.

By us: We may suspend or terminate your account if you breach these Terms, fail to pay fees, or engage in conduct that harms other users, the Service, or our reputation. We will provide reasonable notice where possible.

12. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMEZONE SOLUTIONS LTD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees you paid us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under Tanzanian law.

13. Indemnification

You agree to indemnify and hold harmless Primezone Solutions Ltd, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law & Disputes

These Terms are governed by the laws of the United Republic of Tanzania. Any dispute arising from or related to these Terms or the Service shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to mediation administered by the Tanzania Mediation Centre, and finally to the courts of Tanzania at Dar es Salaam.

Nothing in this clause limits your right to lodge a complaint with the Tanzania Communications Regulatory Authority (TCRA) or the Personal Data Protection Commission under the Personal Data Protection Act 2022.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email and an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms. The version date at the top of this page shows when the Terms were last revised.

16. Contact Us

For questions about these Terms, please contact us: