Terms & Conditions
Last updated: 9 July 2026 · Effective immediately
1. Agreement to Terms
These Terms & Conditions ("Terms") govern your access to and use of SmartBiashara ERP (the "Service"), a Software-as-a-Service (SaaS) point-of-sale and business management platform operated by Primezone Solutions Ltd, a company registered in the United Republic of Tanzania.
By creating an account, subscribing to any plan (including the Free Package trial), clicking "I agree", or otherwise using SmartBiashara, you agree to be legally bound by these Terms. If you do not agree, do not use the Service.
2. Service Description
SmartBiashara provides cloud-based business management tools, including point-of-sale (POS), inventory management, accounting, invoicing, customer relationship management (CRM), expense tracking, multi-location management, reporting, and mobile money integrations (M-Pesa, Tigo Pesa, Airtel Money).
3. Account Registration & Security
- You must provide accurate, current, and complete registration information.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities under your account.
- Notify us immediately at support@smartbiashara.com if you suspect unauthorized access.
- We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. License Grant
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use SmartBiashara solely for your internal business operations during your active subscription period.
5. User Obligations
You agree NOT to:
- Use the Service for any unlawful purpose or in violation of Tanzanian law.
- Attempt to reverse engineer, decompile, or extract source code from the Service.
- Interfere with or disrupt the integrity or performance of the Service.
- Use automated means (bots, scrapers) to access the Service without authorization.
- Upload malicious code, viruses, or harmful content.
- Resell, sublicense, or transfer your account to third parties without our written consent.
6. Payment Terms
- Free Package trial: 7-day free trial (no payment required during trial). No automatic conversion to paid; you must manually upgrade.
- Subscription billing: Monthly or yearly in advance via M-Pesa, Tigo Pesa, Airtel Money, Snippe, Pesapal, Flutterwave, or other approved payment methods.
- Currency: Tanzanian Shillings (TSh). Other currencies may be offered at the exchange rate published on our pricing page at the time of transaction.
- Price changes: We may adjust pricing with 30 days' advance notice. Current subscribers are grandfathered at their existing rate until their next renewal cycle.
- Automatic renewal: Monthly and yearly subscriptions auto-renew unless you cancel before the renewal date.
- Late payment: Accounts with overdue invoices may be suspended after 7 days. Reactivation requires full payment of outstanding balance.
- Taxes: All prices are exclusive of applicable VAT, excise duty, or other taxes imposed by Tanzanian authorities. You are responsible for paying any such taxes.
7. Refund & Cancellation Policy
Please see our full Refund & Cancellation Policy for details. Summary:
- Free Package trial: No charges during trial; no refund applicable.
- Monthly subscriptions: No refunds for partial months. Cancel anytime to stop future renewals.
- Yearly subscriptions: Prorated refunds available within 30 days of initial purchase or renewal. No refunds after 30 days; cancel to stop next-year renewal.
- Refund processing: 7–14 business days via the original payment method (M-Pesa, Tigo Pesa, bank reversal, etc.).
8. Data Ownership & Privacy
- Your data: You retain all rights to the business data you input (customer records, inventory, sales, etc.).
- Our IP: The Service software, infrastructure, trademarks, and branding remain our exclusive property.
- Privacy: We process personal data in accordance with the Privacy Policy and Tanzania's Personal Data Protection Act 2022.
- Data export: You may export your data at any time via Excel, CSV, or API.
- Data retention after cancellation: We retain your data for 90 days post-cancellation, after which it may be permanently deleted.
9. Third-Party Services
SmartBiashara integrates with third-party services including M-Pesa, Tigo Pesa, Airtel Money, Snippe payment gateway, WooCommerce, and other platforms. Your use of these services is subject to their respective terms. We are not responsible for the availability, security, or performance of third-party services.
10. Service Level & Availability
- We strive for 99.5% uptime but do not guarantee uninterrupted service.
- Scheduled maintenance will be announced via email or in-app notification where feasible.
- We are not liable for downtime caused by third-party infrastructure (hosting, payment gateways, mobile networks).
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY TANZANIAN LAW, SMARTBIASHARA, PRIMEZONE SOLUTIONS LTD, AND OUR AFFILIATES SHALL NOT BE LIABLE FOR:
- Loss of profits, revenue, or data arising from your use or inability to use the Service.
- Indirect, incidental, special, consequential, or punitive damages.
- Any claim exceeding the amount you paid us in the 12 months preceding the claim.
Some jurisdictions do not allow exclusions of certain warranties or liabilities; in such cases, our liability is limited to the fullest extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless SmartBiashara, Primezone Solutions Ltd, and our officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms.
- Your violation of any law or third-party rights.
- Unauthorized use of the Service under your account.
13. Termination
- By you: Cancel your subscription at any time via Account Settings or by contacting support@smartbiashara.com or WhatsApp +255 749 900 050. Cancellation takes effect at the end of your current billing cycle; no prorated refunds unless eligible under our Refund Policy.
- By us: We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay outstanding invoices after 30 days.
- Effect of termination: You lose access to the Service. Data is retained for 90 days post-termination, after which it may be permanently deleted.
14. Modifications to Terms
We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 14 days before taking effect. Continued use of the Service after changes constitute acceptance. If you do not agree to the updated Terms, cancel your subscription before the effective date.
15. Governing Law & Dispute Resolution
- Governing law: These Terms are governed by the laws of the United Republic of Tanzania.
- Jurisdiction: Any disputes shall be resolved in the courts of Dar es Salaam, Tanzania.
- Informal resolution: Before initiating legal proceedings, contact us at support@smartbiashara.com to attempt good-faith resolution.
16. General Provisions
- Entire agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SmartBiashara.
- Severability: If any provision is found unenforceable, the remainder remains in full force.
- No waiver: Our failure to enforce any right does not waive that right.
- Assignment: You may not assign these Terms without our written consent. We may assign them freely.
Contact Information
Provider: Primezone Solutions Ltd (Dodoma / Dar es Salaam, Tanzania)
Email: support@smartbiashara.com
WhatsApp: +255 749 900 050
Website: https://erp.smartbiashara.com
By using SmartBiashara, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.